--- title: "The ONE System: General User Trainings" --- [ 415.429.4211 ](tel:415.429.4211) onesf@bitfocus.com ** { ### Search [![Screen Shot 2020-11-19 at 11.03.32 AM-1](https://onesf.bitfocus.com/hs-fs/hubfs/Screen%20Shot%202020-11-19%20at%2011.03.32%20AM-1.png?width=100&height=100&name=Screen%20Shot%202020-11-19%20at%2011.03.32%20AM-1.png "Screen Shot 2020-11-19 at 11.03.32 AM-1")](https://hsh.sfgov.org/) - [Home](https://onesf.bitfocus.com) - About Us - [About the ONE System](https://onesf.bitfocus.com/about-one) - [About Clarity Human Services Software ](https://onesf.bitfocus.com/about-clarity-human-services) - [About Bitfocus ](https://onesf.bitfocus.com/about-bitfocus) - [Participating Agencies](https://onesf.bitfocus.com/participating-agencies) - User Account Information - [Existing Users](https://onesf.bitfocus.com/existing-users) - [New User Information](https://onesf.bitfocus.com/new-user-info) - [Multi-Factor Authentication](https://onesf.bitfocus.com/mfa) - Training Materials - [Street Outreach](https://onesf.bitfocus.com/sf-hot) - [Temporary Shelter](https://onesf.bitfocus.com/temporary-shelter) - [Coordinated Entry](https://onesf.bitfocus.com/coordinated-entry) - [Problem Solving](https://onesf.bitfocus.com/problem-solving) - [Prevention](https://onesf.bitfocus.com/prevention) - [Housing](https://onesf.bitfocus.com/housing) - [Reports](https://onesf.bitfocus.com/reports-training) - [General Trainings](https://onesf.bitfocus.com/general-user-trainings) - [HOPE System (Comparable Database)](https://onesf.bitfocus.com/hope-system) - [BHBH Bridge Housing](https://onesf.bitfocus.com/bhbh-bridge-housing) - [CalAIM](https://onesf.bitfocus.com/calaim) - Resources - [New ONE System Interface](https://onesf.bitfocus.com/one-system-interface) - [Agency Leads](https://onesf.bitfocus.com/agency_lead_resources) - [Paper-Based Forms](https://onesf.bitfocus.com/paper-based-forms) - [APR Resources](https://www.bitfocus.com/apr-resources) - [HUD HMIS Data Standards ](https://onesf.bitfocus.com/hmis-data-standards) - [Universal Housing Application](https://onesf.bitfocus.com/universal-housing-application) - [Area Median Income Charts](https://onesf.bitfocus.com/ami-charts) - [System Documentation](https://help.bitfocus.com/) - Data Quality - [Continuous Data Quality Improvement Process](https://www.sf.gov/sites/default/files/2024-07/Updated-CDQI-Final-2023.03.23.pdf) - [Data Entry Expectation Guides](https://onesf.bitfocus.com/data-entry-expectation-guides) - Privacy - [Privacy Notice & Release of Information](https://onesf.bitfocus.com/dhsh-privacy-practice-roi) - [Homelessness Response System Compliance, Privacy, and Data Security Training](https://training.bitfocus.com/compliance-privacy-and-data-security-training) - Contact - [ONE System End User Support ](https://onesf.bitfocus.com/sf-one-support) - [Newsletter Sign Up](https://onesf.bitfocus.com/listserve) - [Department of Homelessness and Supportive Housing Website](https://hsh.sfgov.org/) ![Bitfocus mark-1](https://onesf.bitfocus.com/hs-fs/hubfs/Bitfocus%20mark-1.png?width=60&height=75&name=Bitfocus%20mark-1.png "Bitfocus mark-1") # General User Trainings ![](https://onesf.bitfocus.com/hubfs/arc_top_white.png) # 1.) Clarity Human Services: General Training All Clarity Human Services users are required to complete the [Clarity General Training](https://training.bitfocus.com/clarity-human-services-general-training?__hstc=192189429.1d7cf4d5dcc8ddb43140266fe00ac001.1579205078940.1605561618986.1605657552822.114&__hssc=192189429.13.1605657552822&__hsfp=3210147621) before they will be granted access to the system. Users will receive login credentials after they have registered and completed the training including all quizzes. Be sure to designate San Francisco as the county you're registering for.  For more information on signup/registration and completion please click [HERE.](https://docs.google.com/presentation/d/19MEvITR3gaSIZu-2O_VilhjwURnNf4zHlQNa7cr4MKg/edit?usp=sharing)     # 2.) The ONE System General Users Refresher Training #### Background The ONE System [General Users Refresher Training](https://training.bitfocus.com/san-francisco-general-user-refresher-training) is a recorded training, designed for current ONE System Users, who would like a refresher on ONE System Functionality. The training will cover general topics such as: - Navigating the ONE system - Working Under the appropriate agency - Understanding the Search Function - Searching For Clients & duplicates - Creating a Client Profile - Release Of Information  - Uploading documents - Managing a household in the ONE System - Merging Client Profiles - Program Enrollments & Importance of Move-In Dates - Understanding The History Tab - Assessments: Status and Annual - Annual Assessments Alerts - Program Exits  - Data Quality - Helpful Resources #### Refresher Training FAQs **1. Can I watch this training instead of the the General Users Training as part of the steps required for accessing a ONE System end-user account?** **Answer:** NO. This training is designed as a refresher tool for Clarity Human Services ONE System Users who have already been granted access to the system. To access the Full General Users Training click [here.](https://training.bitfocus.com/clarity-human-services-general-training?__hstc=192189429.1d7cf4d5dcc8ddb43140266fe00ac001.1579205078940.1605561618986.1605657552822.114&__hssc=192189429.13.1605657552822&__hsfp=3210147621)   **2. How frequently do you suggest an agency to utilize this training?** **Answer:** As much as possible. Many agencies participate in monthly, quarterly or annual refresher trainings to support their continuous data quality improvement process. Given that the training materials are available online, the agency will have unlimited access to training materials and can utilize such at their discretion.   **3. What if I have additional questions that are not covered in the training video or written materials?** **Answer:** If questions arise that are not covered in the training, customers are always welcome to contact the [ONE System Bitfocus Helpdesk. ](mailto:onesf@bitfocus.com)Our friendly support team and system administrators will be delighted to assist you.    # 3.) Clarity Human Services FAQ Training  We're excited to offer this [**FAQ course**](https://training.bitfocus.com/clarity-human-services-frequently-asked-questions-system-administration-communities/?__hstc=192189429.1d7cf4d5dcc8ddb43140266fe00ac001.1579205078940.1605561618986.1605657552822.114&__hssc=192189429.16.1605657552822&__hsfp=3210147621)! Our sole intent in offering this course is to get your answers quickly, efficiently, and in a way that is easy to learn. Here we answer questions that would typically result in a ticket through our Help Desk. We find that offering these resources ad hoc gives our users the ability to find answers quickly. ![sf-city-seal](https://onesf.bitfocus.com/hs-fs/hubfs/sf-city-seal.png?width=156&name=sf-city-seal.png)  ![Screen Shot 2020-11-19 at 11.03.32 AM](https://onesf.bitfocus.com/hs-fs/hubfs/Screen%20Shot%202020-11-19%20at%2011.03.32%20AM.png?width=159&name=Screen%20Shot%202020-11-19%20at%2011.03.32%20AM.png) The ONE System is an online database that enables organizations to collect data on the services they provide to people experiencing homelessness and people who are at risk of homelessness. © 2003-2026 Bitfocus, Inc. All rights reserved. System Administration provided by Bitfocus, Inc. ![logo-bitfocus-small-gray](https://onesf.bitfocus.com/hs-fs/hubfs/community%20/logo-bitfocus-small-gray.png?width=98&name=logo-bitfocus-small-gray.png) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States", "addressLocality" : "Las Vegas", "addressRegion" : "NV", "postalCode" : "89118", "streetAddress" : "5940 S Rainbow Blvd, Ste 400 #60866 " }, "description" : "Bitfocus is a leading system administration and software development firm offering superior value-priced services for Human Services data systems.", "email" : "info@bitfocus.com", "image" : "https://f.hubspotusercontent10.net/hubfs/5911360/bitfocus-og-image.jpg", "logo" : "https://www.bitfocus.com/hubfs/Bitfocus%20logo.png", "mainEntityOfPage" : { "@id" : "https://onesf.bitfocus.com/general-user-trainings", "@type" : "WebPage", "description" : "" }, "naics" : "923", "name" : "Bitfocus", "sameAs" : [ "https://www.linkedin.com/company/bitfocus-inc-/", "https://twitter.com/bitfocus" ], "telephone" : "800-594-9854", "url" : "https://bitfocus.com" } ```