The Online Navigation and Entry (ONE) System was launched in June 2017. ONE is the department’s Homeless Management Information System (HMIS). It is the system of record for all department services including family shelters, transitional housing, permanent housing and problem solving. The system is accessed by 965 users at 90 agencies and supports over 300 programs. The ONE System will allow for increased accountability, improved performance management and a better understanding of the needs of each client served in the Homelessness Response System.