All prospective ONE System users must complete the following steps to receive login credentials:
Please note that additional training may be required for your workflow. Please refer to the ONE System User Training Requirement Matrix to confirm if additional training is needed.
Notify your One System Agency Lead, or direct supervisor at your agency, that you have successfully completed both online trainings. Provide completion certification of the SFDPH training to your Agency Lead.
Request that your Agency Lead contact the Bitfocus Help Desk at firstname.lastname@example.org or (415) 429-4211 to request a new ONE System user account for you. The Agency Lead will need to provide the following information:
Please note: only Agency Leads may contact the Bitfocus Help Desk to request a new ONE System user account.
4.) Add Bitfocus to Your ContactsAdd the email address email@example.com to your work email's Address Book or Contacts folder to avoid the login credential email from Bitfocus.com from being mistakenly flagged as a "Spam" or "Junk" email.
Upon logging into the ONE System for the first time, you will be prompted to electronically certify that you have completed the SFDPH Privacy Training.
For more information regarding how to use the ONE System, please refer to Training and Resources above.
The Bitfocus Help Desk can be contacted by telephone at (415) 429-4211, via the ‘Help’ button on the bottom-right corner of this webpage, or via e-mail at firstname.lastname@example.org.