Changing Access Roles? Here's what you need to make the request:
If you require a new Access Role, please review the following prior to submitting a request:
- Your username isn't your email! If you're uncertain of what that is, connect with the Community Admin (email@example.com) team to find out.
- If you haven't used the ONE System in 90 or more days, your account will likely be inactive due to HSH's auto-deactivation policy. Connect with your Agency Lead to submit a request to the Bitfocus help desk (firstname.lastname@example.org) to reactivate your account. If it has been more than year, you will have to retake the Clarity Human Services General Training in addition to the request.
- Reactivated user accounts must be logged into before midnight or they will automatically revert back to the deactivated status.
- Supposed to have access to a function but finding you don't? Connect with your Agency Lead to submit a request to the Bitfocus help desk.