User Account Management

Changing Access Roles? Here's what you need to make the request:

If you require a new Access Role, please review the following prior to submitting a request:

• Use the ONE System User Training Requirement Matrix to see if additional training requirements are needed for the updated Access Role.
• Confirm the Access Role by reviewing the Summary of Access Roles document. The permissions should align with the current workflow as it pertains to your program. 

Troubleshooting

• Your username isn't your email! If you're uncertain of what that is, connect with the Community Admin (onesf-admin@bitfocus.com) team to find out.
• If you haven't used the ONE System in 90 or more days, your account will likely be inactive due to HSH's auto-deactivation policy. Connect with your Agency Lead to submit a request to the Bitfocus help desk (onesf@bitfocus.com) to reactivate your account. If it has been more than year, you will have to retake the Clarity Human Services General Training in addition to the request.
• Reactivated user accounts must be logged into before midnight or they will automatically revert back to the deactivated status.
• Supposed to have access to a function but finding you don't? Connect with your Agency Lead to submit a request to the Bitfocus help desk.