The Homelessness Response System (HRS) Notice of Privacy Practices (Privacy Notice) explains how personal information may be used and shared by the San Francisco Department of Homelessness and Supportive Housing (HSH) and its partner agencies. It also describes an individual’s rights regarding their personal information, including the right to request a copy of the Privacy Notice, inspect or correct their information, and withdraw consent to share information.
The Authorization for Use and Disclosure of Information (Release of Information) documents an individual’s consent to the uses and disclosures described in the Privacy Notice. If an individual cannot sign the Release of Information, verbal consent may be provided. All consent, whether written or verbal, must be documented in the ONE System. If consent is declined, available services may be limited.
Partner agencies must provide a copy of the Privacy Notice to any individual upon request and must post signage at intake desks or similar locations. This signage should state that the Privacy Notice is available and explain, in general terms, the reasons for collecting personal information.
The Privacy Notice and related requirements are mandated by the U.S. Department of Housing and Urban Development Homeless Management Information Systems (HMIS) Data and Technical Standards (2004) Final Notice. The Privacy Notice and Release of Information were last updated on December 22, 2025.
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The San Francisco Human Services Agency (HSA) Release of Information allows HSH and its partner agencies to access information about certain public benefits an individual may receive, including County Adult Assistance Programs (CAAP), CalFresh, and Medi-Cal. Access to this information helps HSH and its partners coordinate housing and services, confirm eligibility for programs, and assist individuals in maintaining benefits.
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Organizations funded by both HSH and the San Francisco Department of Public Health (DPH) should use the DPH Summary Notice of HIPAA Privacy Practices and Acknowledgement of Receipt. These organizations should also have the HRS Privacy Notice and Release of Information available upon request unless otherwise directed.
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Additional guidance is available in the ONE System Help Center article, Release of Information (ROI) Overview.
Please see Adding and Updating Releases of Information in the ONE System for instructions on updating client records in ONE.
The ONE System is an online database that enables organizations to collect data on the services they provide to people experiencing homelessness and people who are at risk of homelessness.
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