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    • Home
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    Welcome to the ONE System!

    Our Vision: the ONE System serves as the single point of truth for information about San Francisco's homeless housing portfolio, increasing the efficiency of the system by supporting and streamlining both client and provider workflows from referral to successful exit.

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    Login to the ONE System

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    Vacancy Tracker

    HSH's City-Wide Offline Vacancy Tracker (OVT) Application tracks housing unit vacancies, within the HSH portfolio, for Adult, Family, and Transition Age Youth housing

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    Contact Support

    Reach the ONE System Help Center Support Desk at: 

    onesf@bitfocus.com

    415-429-4211

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    End-User Documentation

    Get to know the ONE System and learn how to complete common data entry tasks like creating new client records, enrolling clients in programs, and recording services.

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    COVID-19 ROI Policy

    Modified requirements necessary for upholding client privacy while working remotely with new clients during COVID-19.

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    Annual Performance Report

    Guidance on how to prepare, run, and upload HUD's Annual Performance Report (APR) in the ONE System.

    Announcements

    2022 HUD Data Standards

    News and

    Upcoming Events

    Point-in-Time and Housing Inventory Counts


    Virtual Office Hours

    Hosted by Bitfocus the Fourth Tuesday of Every Month

    Time: 2:00pm-3:00pm

    Register | HERE


    Agency Lead Meeting

    Every fourth Monday of each Month

    Time: 10:30am-11:30am

    Designated Agency Leads Only

    Register | HERE

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    The ONE System is an online database that enables organizations to collect data on the services they provide to people experiencing homelessness and people who are at risk of homelessness.

    © 2003-2023 Bitfocus, Inc. All rights reserved.

    System Administration provided by Bitfocus, Inc. logo-bitfocus-small-gray